Privacy Policy

Privacy Policy

Last updated: 5 September 2026

NRM Support respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how NRM Support collects, uses, stores and protects personal information when you use our website, contact us, make a referral, enquire about our services, or receive support from us.

1. About NRM Support

NRM Support provides disability support services in Sydney and surrounding areas, including community participation, daily living assistance, personal care, community access and transport, life skills development and social support.

For privacy enquiries, please contact us using the contact details provided on our website.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name and contact details, including phone number, email and address.

• Information about your support needs, preferences, goals and circumstances.

• Information provided through referral, enquiry, booking or contact forms.

• Information relevant to providing disability support services.

• Emergency contact or nominated representative details where required.

• Communication and correspondence between you and NRM Support.

• Information provided by family members, representatives, support coordinators or other authorised parties.

• Website usage information, such as IP address, browser type, pages visited and general website activity.

Some information relating to disability, health or support needs may be sensitive information. We only collect information that is reasonably necessary for our functions and services and handle sensitive information with appropriate care.

3. How We Collect Information

We may collect personal information directly from you when you:

• Contact us by phone, email or through our website.

• Submit an enquiry or referral.

• Request information about our services.

• Complete forms or provide information during the support process.

• Communicate with our staff.

Where appropriate and authorised, we may also receive information from family members, representatives, support coordinators, service providers or other organisations involved in arranging or providing support.

4. Why We Collect and Use Information

We may collect, use and hold personal information to:

• Respond to enquiries and referrals.

• Assess and understand support needs.

• Provide and coordinate disability support services.

• Communicate with participants, families, representatives and relevant service providers.

• Arrange appointments, transport and other support activities.

• Maintain appropriate service and administrative records.

• Manage feedback, complaints and incidents.

• Meet legal, regulatory, insurance and business requirements.

• Improve our services and website.

• Protect the safety and wellbeing of people receiving or providing services.

• Send service-related communications where appropriate.

We will not use personal information for unrelated purposes unless permitted or required by law.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services or where authorised or required by law.

Depending on the circumstances, information may be shared with:

• Your nominated representatives or family members where authorised.

• Support coordinators or other authorised professionals.

• Healthcare or other service providers involved in your support.

• Contractors and service providers who assist us in operating our business.

• Insurers, professional advisers or auditors where necessary.

• Government agencies or regulators where required or authorised by law.

• Emergency services where necessary to protect someone's safety.

We take reasonable steps to ensure that information is only disclosed to appropriate parties for legitimate purposes.

6. Website and Google Analytics

Our website may use analytics and similar technologies to understand how visitors use our website and improve our online services.

We may use Google Analytics 4 to collect information such as website visits, pages viewed, general device information and interactions with the website.

We do not intentionally send sensitive or personally identifiable information to Google Analytics.

You can manage certain cookie and browser settings through your browser. Some website functions may be affected if cookies or similar technologies are disabled.

7. Email and Electronic Communications

If you contact NRM Support by email or through an online form, we may retain the information provided to respond to your enquiry and manage our services.

Electronic communications may be stored using third-party email, hosting or technology providers. Where these providers process information on our behalf, we take reasonable steps to select providers and arrangements that support appropriate security and privacy protections.

8. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the type of information, safeguards may include access controls, secure systems, passwords, authentication, restricted staff access and secure storage arrangements.

No electronic transmission or storage system can be guaranteed to be completely secure. If we become aware of a data breach that requires notification under applicable Australian privacy laws, we will take appropriate steps in accordance with those laws.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, resolve issues, or comply with legal, regulatory, insurance or other obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes. In some circumstances, access may be refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.

To request access or correction, please contact NRM Support using the contact details on our website.

11. Privacy Complaints

If you believe NRM Support has handled your personal information in a way that does not comply with applicable privacy requirements, you may contact us and make a privacy complaint.

We will review your complaint and take reasonable steps to investigate and respond to it.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.

More information about privacy rights and complaints is available from the OAIC.

12. Overseas Disclosure

Some of the technology, hosting, email, analytics or other service providers we use may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to manage such disclosures in accordance with applicable privacy obligations.

The countries in which information may be stored or processed can change depending on the technology and service providers we use.

13. Children's Privacy

Where our services involve children or young people, we take additional care when handling their personal information and seek appropriate authority or consent where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices.

The latest version will be published on this page with the updated date.

15. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your personal information, or wish to make a privacy complaint, please contact NRM Support through our website or the contact details provided on our Contact page.

NRM Support
Sydney, NSW, Australia

Phone: 0278205160
Website: www.nrmsupport.com.au

Last updated: 5 September 2026